Slides from my presentation at the UKSG annual conference, with Catherine Sharp of UCL and Helen Dodson of the University of Manchester, are now available to view at http://slidesha.re/1hreLBi. Well worth a look for anyone interested in how research-intensive universities are going about implementing the RCUK open access policy, plus I shared some thoughts on the potential role for intermediaries in the management of open access.

Explaining the importance of trust in our client relationships
Why building trust in client relationships is one of our core values The fundamental value of trust needs to be carefully built up over time.